General Manager’s Quality Policy Statement
Tekdata’s Management Team, by both the example set by its actions and the objectives of the company, is committed to the maintenance of the company Quality Policy.  The ultimate objective is to ensure that the highest level of quality awareness and customer focus exists in every aspect of our business at all times.
 
Internal and External measurements have been established as references to enable monitoring of improvements towards achieving our objectives.  These objectives will change from time to time, but will always be aimed at continually improving the quality of our products, image and service as seen through the eyes of our customers.  The ultimate long-term goal is Zero Defects.  All the objectives and targets will be published and are available to all interested parties as part of the annual review process.
 
I declare that under no circumstances can Quality be compromised.  A quality action, job, procedure or service, is by definition an efficient one “Right First Time, On Time, Every Time”.  As a consequence, conformance to manuals and procedure currently in use within Tekdata is mandatory.

E. Edwards
General Manager